Shipping Policy
At The SP5DER Clothing, we strive to deliver your orders as quickly and efficiently as possible. Below is everything you need to know about our shipping process.
1. Processing Time
Orders are processed within 1-2 business days from the time of purchase. You will receive an email notification with tracking information once your order has been dispatched. Please note that orders placed during weekends or holidays will be processed the following business day.
2. Shipping Methods and Delivery Times
We offer various shipping options to suit your needs. Shipping times and costs depend on your location and the shipping method selected at checkout. Below are our general shipping options:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Please note that delivery times are estimates and can vary depending on the shipping carrier and unforeseen circumstances (such as weather conditions or high demand).
3. Shipping Costs
Shipping costs are calculated at checkout based on your order's weight and destination. We offer free standard shipping on all orders over £50 within the UK. International shipping fees will vary based on your location.
4. International Shipping
We are happy to offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please check with your local customs office for more information on import regulations and fees.
Estimated international delivery times:
Europe: 5-10 business days
North America: 7-14 business days
Rest of the World: 10-20 business days
Please note that international shipping times can vary depending on customs clearance and local postal services.
5. Order Tracking
Once your order has been dispatched, you will receive an email with tracking information. You can track your order on the carrier’s website or by logging into your account on our website.
6. Address Accuracy
Please ensure that your shipping address is correct before completing your order. We cannot be held responsible for orders that are delayed or lost due to incorrect or incomplete shipping addresses. If you notice an error in your address after placing the order, please contact us as soon as possible to make corrections.
7. Lost or Missing Orders
While we make every effort to ensure that your order reaches you safely, sometimes things can go wrong. If your order is lost or not delivered within the expected time frame, please contact our customer support team at [email address]. We will investigate the issue and work with the carrier to resolve it.
8. Shipping Issues
If you experience any issues with your shipment, such as delays, damage, or incorrect items, please contact us immediately. We will do our best to rectify the situation and ensure that your experience is a positive one.
9. Customs, Duties, and Taxes
For international orders, please note that your package may be subject to customs processing. Delays in customs are beyond our control and can affect the delivery time of your order. Any customs duties, taxes, or other import fees are the responsibility of the customer. These charges are typically collected by the shipping company at the time of delivery.