Refund and Returns Policy

Refund and Returns Policy

At The SP5DER Clothing, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, so we’ve made the return and refund process as simple and hassle-free as possible.

1. Returns

We accept returns within 30 days of your purchase, provided the items are in their original condition—unused, unworn, and with all tags still attached. If you change your mind or simply need a different size or colour, we are happy to offer a full refund or exchange.

How to Return an Item:

• Email our customer service team at [email address] within 30 days of receiving your order.
  
  
• Provide your order number, the item(s) you wish to return, and the reason for your return.
  
  
• Once your return request is approved, we will send you detailed instructions on how to proceed with returning the item.
  
  

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item, defective product).

2. Refunds

Refunds will be issued to your original payment method once the returned item is received and inspected. We strive to process refunds within 7-10 business days after the returned item has been delivered to us.

Refund Conditions:

• Items must be returned in their original condition.
  
  
• You will be refunded the cost of the item, excluding original shipping fees, unless the return is due to a fault with the product or a shipping error.
  
  

3. Exchanges

If you wish to exchange your item for a different size, colour, or style, please reach out to us within 30 days of receiving your order. We will guide you through the exchange process, and you’ll receive your replacement item once we receive the returned item in its original condition.

If the new item is priced higher than the original, you will be required to pay the difference. If it’s lower, the difference will be refunded.

4. Non-Returnable Items

Please note that certain items cannot be returned or exchanged, including:

• Gift cards
  
  
• Sale or clearance items
  
  
• Underwear and swimwear (for hygiene reasons)
  
  

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email address] with photos of the damaged item. We will provide a full refund or send you a replacement at no extra cost.

6. Shipping Costs for Returns

You are responsible for the return shipping cost, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

7. International Returns

For international returns, you are responsible for the return shipping costs. Please ensure all duties, taxes, and other fees are paid when returning items from outside your country.